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The JDM Systems team draws on its years of call center, telecommunications,
and development experience to bring client companies strategic contact
center solutions. JDM's technical resources are experienced professionals
with strong backgrounds in call center technology, project and system
configuration management, and application design.
JDM's turnkey contact center solutions include:
Voice
Systems Strategy & Planning
Contact
Center Design & Deployment
Application
Design & Development
Consulting
Services
Other
Services
Voice
Systems Strategy and Planning:
JDM works with clients on assessments and develops a technology road map best suited to their environment. The process includes preparing RFPs, evaluating responses, all the way to vendor selection and contract negotiations. We leverage our industry knowledge and experience to help clients make sound decisions and reduce project execution times. Our goal is to custom-tailor the best possible approach for each client's needs.
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Contact
Center Design and Deployment:
The success of a project, whether it's a simple product implementation or a major platform transition, depends on thorough planning and attention to detail. JDM leverages hands on Contact Center industry knowledge in developing solutions and ensures successful project outcome. We have experience in managing complex projects from the ground up. JDM provides cost effective program management and on time delivery of the solution.
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Application
Design and Development:JDM provides Professional Services for projects involving CTI, and related development for customized desktop integration. If you need to architect complex CTI functionality in your contact center, or if you are planning to enhance your Web applications for click-to-call or text chat messaging, JDM can help.
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Consulting
Services:
JDM consults with clients on a wide array of Contact Center strategies, including such topics as routing and call flow strategy, reporting, data network infrastructure, test plans and operational best practices. JDM principals also have extensive knowledge of implementing IVR systems in large Enterprise settings. Whether you are new to Contact Centers or have a legacy environment you need to upgrade, JDM can analyze your needs and provide a comprehensive recommendation.
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Other
Services:
JDM can help with telecommunications
projects that your company may want to outsource. We support administrative
and MAC services for Avaya switches and can provide you with a cost-effective
alternative to your expensive annual maintenance contracts.
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