JDM Systems, Inc. - Your Source for Integrated Customer Contact Center Solutions

"Our competitive advantage, as a business, is based on providing value-added technology solutions to our employees and, most importantly, our customers. JDM provides this level of thought as we approach and implement each and every project. Delivering projects on-time and on-budget is commonplace for JDM and certainly expected by my firm. The real advantage of JDM is watching them take that "extra step" to ensure they know our business strategy and enhancing it with the capabilities of the Cisco product suite they know extremely well. It's amazing how easy the selection, customization and implementation of Cisco's products can be when you know what you're doing ... and JDM provides this level of knowledge and expertise better than anyone we've ever met".

Ed Bell, CIO
Commonwealth Financial Network

"JDM is an excellent company to do business with. You can trust them to deliver effective and efficient results due to their knowledge and expertise with ICM. They are dedicated to supporting their customers".

Chokku Manian
Manager Customer Service - Technical Support
EMC Corporation

"JDM has a unique understanding of Call Center and telephony technologies. I am very confident in dealing with the firm as they posses the knowledge and skills necessary to bring even the most complex and cutting-edge projects to a successful completion."

Gregg Nickerson
Asst. Vice President Telecommunications
MFS Investment Management

"We initially engaged JDM Systems to provide an independent assessment of our existing Customer Contact Center offerings, and provide us with strategic alternatives for future enhancements. I really valued their opinion due to the fact that (a) they have 'been there and done that' for large enterprises like Fidelity and (b) the fact that they are Vendor Neutral. In today's world where there is multiple competing complex solutions and aggressive vendor sales tactics, it is extremely helpful to have JDM's expertise in your corner.

Netegrity was so pleased with the results of their initial study, that we hired them for a follow-on engagement to execute a comprehensive RFP process. Again I was pleased with their systematic and thorough processes which yielded software acquisition cost savings in excess of $100,000 and time savings of 50%. Bottom line - for every dollar I spent with JDM, I saved two !

By working with JDM, Netegrity has been able to move from a legacy to a leading edge environment in a very cost effective manner and in a short time frame. JDM's services helped Netegrity achieve its' vision in developing a leading edge customer service solution."

Brad Nelson
C.I.O.
Netegrity