|
|
|
|
 
JDM
Systems provides systems development and integration solutions that help
companies leverage contact center strategies and technologies to enhance
customer service and realize cost savings. JDM can help design and manage
projects for computer telephony integration (CTI), interactive voice response
(IVR) application development, call routing design, call flow design and
analysis, and Web-based customer service implementation. JDM works with
clients in assessing their needs and develops solutions that enhance the
overall customer experience .
|
| |
| Our
principals have extensive experience with Cisco Intelligent Contact Management
(ICM) software. The ICM technology enables integration of various capabilities
that provide customer interaction via phone, web and e-mail across an enterprise.
ICM provides the core infrastructure for applications such as CTI and virtual
call distribution by integrating back office systems and desktop applications. |
| |
| JDM
can work with clients in a variety of industries, including financial, banking,
high tech, and retail. Additionally, by leveraging the evolving Voice-over-IP
(VoIP)technology, JDM can assist clients in evaluating VOIP applications.
JDM work closely with clients in developing solutions and stays focused
in meeting their expectations at every step. |
|
|
|
